Shipping, Terms & Conditions
Return Policy for Internet Sales
You may return most new, unopened, unused, unenergized items within 30 days of delivery for a refund. A restocking fee of up to 25% may apply. You will be responsible for paying for your own shipping costs to our warehouse for returning any item. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item, etc.). You should expect to receive your refund within four weeks of delivery of the returned item back to our warehouse. We reserve the right to test and inspect returned goods, and in our sole judgement adjust the refunded amount. If an item has been opened, used, energized, damaged, or is otherwise not in re-sellable condition; a refund may be pro-rated or refused. Some items, particularly custom or special order items, may not be cancellable or returnable. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order. Outbound shipping costs on internet sales are non-refundable. Only the product purchase price is refundable.
Shipping
We offer shipping to virtually any address worldwide, though some products are restricted from shipment to certain regions, individuals, or companies deemed unacceptable by our suppliers. We reserve the right to cancel orders that we cannot fulfill for any reason, at our sole discretion. If an order cannot be fulfilled, it will be canceled, and a full refund of the purchase price will be issued.
Upon placing an internet order, we estimate shipping and delivery costs based on item availability and the chosen shipping options. We may adjust shipping rates, particularly for bulky, heavy, or remote-destination shipments. We will notify you before applying any additional charges.
If a specific Common Carrier (carrier) and service level are selected at checkout for freight shipped under Incoterms CPT, we will make reasonable efforts to use that carrier. If the selected carrier is unavailable, we will notify you to arrange an alternative carrier with equivalent service.
Shipments to destinations outside Canada are shipped DAP (Delivered At Place), unless otherwise specified. The buyer is responsible for import duties and taxes upon arrival.
Incoterms EXW (Ex Works) arrangements are available for most shipments. Contact us for details.
Shipping Rates and Additional Service Fees
Shipping rates displayed at checkout are calculated based on the assumption that the delivery address is a business with typical receiving hours. Large and heavy items shipped on a Less-Than-Truckload (LTL) carrier are priced based on delivery to an address with a loading dock during standard receiving hours. Any services beyond standard shipping such as power tailgate (liftgate) services, crane lifts, residential delivery, and scheduled delivery appointments, will incur additional charges. These additional fees are the customer’s responsibility unless explicitly arranged and confirmed at or prior to the time of sale.
Unanticipated Delivery Service Adjustments
If additional services are performed during transit or at delivery without prior notice from the consignee, the customer agrees to assume responsibility for any resulting charges assessed by the carrier. We reserve the right to invoice these unanticipated charges to the customer if the service requirements were not disclosed before shipment.
Customer Accountability for Carrier-Assessed Fees
If a carrier provides additional services at the consignee's request without prior arrangement, resulting in extra charges, the customer agrees to bear these costs. We will notify the customer of these charges upon receipt of the carrier’s invoice and will adjust the order total accordingly.
Expedited Freight On-Time Guarantee
If an expedited shipping option is requested, and Incoterms CPT apply, we will credit the freight cost if the Common Carrier delivers the shipment slower than their stated delivery standard, provided that the carrier first issues us a credit for the delay, subject to their terms.
Additional Terms & Conditions
When we show an item for sale on this website, we consider this a "quotation" for the purposes of fulfilling our Standard Terms & Conditions [PDF]; with the exception that prices and stock levels on the website are only valid when they are shown and may change at any time without notice. Full prepayment is required for web sales.
Please be aware that all purchases are governed by our Standard Terms & Conditions [PDF], which are incorporated into these terms by reference. This document contains vital information about your rights and obligations, including but not limited to liability limitations, warranty disclaimers, and dispute resolution procedures. By completing your purchase, you confirm that you have read, understood, and agree to all applicable terms.
Contact
Please contact us to make a return or if you have questions about these policies.